Billing Manager

Location: Manchester, Greater Manchester, United Kingdom; hybrid work available after probation

Company

hirify.global is a UK-based business travel management company providing technology-enabled, safe, efficient, and cost-effective travel services through a team of over 800 industry experts.

What you will do

• Lead, coach, and develop a team of Billing Agents while monitoring output, accuracy, productivity, SLAs, and KPIs.
• Oversee billing validation, reconciliation, automated invoicing, exception queues, and manual invoice approvals.
• Manage billing queries through Freshdesk and resolve complex issues with customers, suppliers, Finance, Accounts Payable, Operations, and Customer Service.
• Oversee credit card reconciliation, ledger coding, VAT, taxes, exchange rates, cost allocations, internal controls, and audit requirements.
• Identify recurring billing issues, improve processes and data quality, support automation, and contribute to finance and business transformation initiatives.

Requirements

• Proven experience in billing, accounts receivable, or finance operations.
• Previous experience managing or supervising a team in a high-volume environment.
• Strong numerical accuracy and confidence working with transactional data.
• Experience with financial systems, billing platforms, CRM tools, and Excel.
• Ability to analyse problems, identify root causes, and implement solutions.
• Clear and confident communication skills, including explaining billing information to non-finance stakeholders.
• Highly organised, proactive, and able to prioritise effectively under pressure, with a strong focus on quality, consistency, and continuous improvement.
• One of the following qualifications is required: AAT Level 2–4 or working towards it; NVQ Level 2 or 3 in Accounting or Finance; a degree or HND in Finance, Accounting, Business, or a related discipline; or a Diploma or Certificate in Accounting, Finance, or Bookkeeping.

Culture & Benefits

• Monday to Friday, 37.5 hours per week.
• Hybrid working after probation.
• Generous holiday entitlement, a birthday day off, and hotel and airline discounts.
• Unlimited £1,000 employee referral bonus, staff awards, and an Employee Assistance Programme.
• Bright, energetic, fast-paced, inclusive, and equal-opportunity workplace.