Technical Account Manager (AI)

Location: Spain; fully remote and global, with work from anywhere. Regular on-site customer visits may be required, up to 50% during busy periods.

Annual total target cash is location-based: United States $150,100–$242,000; United Kingdom £94,200–£155,000; Singapore S$186,400–S$279,600. Candidates based elsewhere are hired via Remote.com.

Company

hirify.global provides an enterprise platform for orchestrating AI agents, people, and systems across complex end-to-end business processes, with governance, auditability, and human oversight.

What you will do

• Act as the primary technical contact and trusted advisor for designated enterprise customers throughout their hirify.global adoption journey.
• Design and execute tailored technical adoption plans to maximize business outcomes and support long-term success.
• Provide hands-on technical guidance, best practices, and advisory services from onboarding through ongoing operations.
• Conduct platform and solution health checks, remove execution risks, manage escalations, and represent customer needs internally.
• Collaborate with Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes.
• Spend time on-site with customers for key milestones, up to 50% during busy periods when needed.

Requirements

• At least 3 years of experience as a Technical Account Manager or in a directly comparable enterprise software role.
• Hands-on expertise with a high-level programming language such as Java, C#, or Python, plus relevant enterprise software frameworks.
• Solid understanding of modern solution architectures and related paradigms, including DevOps topics, especially Kubernetes.
• Experience building trusted relationships and providing advisory services to technical and business stakeholders, with the ability to explain complex issues clearly to varied audiences.
• Strategic problem-solving skills, a collaborative and impact-driven mindset, and flexibility to tailor approaches to unique customer situations.
• Ability and willingness to use the hirify.global product.
• Willingness to spend time on-site with clients as account needs dictate, up to 50% during busy periods.

Nice to have

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
• Familiarity with hirify.global products.

Culture & Benefits

• Fully remote and global work with flexible setup, home-office budget, coworking support, and flexible time off.
• Annual kickoff events, team offsites, connection budgets, meetups, and local gatherings.
• Locally tailored healthcare, global mental wellbeing support, lifestyle spending benefits, and relevant retirement, pension, life, and disability plans.
• Live Well benefits scale to €1,000 annually from 2027.
• Up to $/€/£1,000 per year for self-directed learning, including courses, certifications, and books.
• Inclusive culture with equal-opportunity employment practices.

Hiring process

• hirify.global may use AI tools to support application screening and interviews.
• hirify.global contacts candidates only from hirify.global.com or talent.hirify.global.com email addresses and does not request payment or sensitive financial information.
• Unsolicited agency resumes are not accepted.