Senior Technical Account Manager (AI)

Location: Remote from Toronto, Canada, supporting East Coast Timezone

Compensation: OTE CA$185K–CA$222K, plus equity and commission.

Company

hirify.global is an open-source data infrastructure company whose platform provides 700+ connectors for analytics, data integration, and AI-agent context. The company serves more than 25,000 organizations and is a Series B startup backed by $181M from investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator.

What you will do

• Lead customer technical projects, including implementation and deployment of hirify.global solutions aligned with client requirements and industry best practices.
• Guide enterprise customers through onboarding, adoption, technical success, and ongoing product use.
• Troubleshoot Kubernetes workloads, pods, networking, storage, resource allocation, deployments, database synchronization, and complex integrations.
• Advise customers on LLM-based tooling and AI agent frameworks, helping them build AI-ready data stacks and autonomous data agents.
• Collaborate with Sales, Support, Product, and Engineering to resolve issues, identify growth opportunities, and influence the product roadmap.
• Demonstrate best practices through customer engagements, technical content, demos, conference talks, and industry events.

Requirements

• 6+ years of experience in a customer-facing technical role such as Technical Account Manager, resident solutions architect, professional services engineer, or consultant.
• Deep, hands-on Kubernetes experience in production, including troubleshooting workloads, pods, networking, storage, resource allocation, and deployment issues.
• Strong understanding of database technologies, SQL, CDC, database replication, and data synchronization, with the ability to troubleshoot complex data movement issues.
• Strong knowledge of REST APIs, including HTTP methods, OAuth, API keys, JWT, webhooks, and JSON, with experience troubleshooting integration issues.
• 2+ years of startup experience, ideally in modern data infrastructure involving cloud applications, databases, ELT tools, or data warehouses.
• Hands-on experience with one or more AI frameworks.
• Proven experience supporting products that directly impact business productivity.
• Exceptional customer orientation, strong interpersonal and presentation skills, and a focus on seamless onboarding and ongoing technical success.

Nice to have

• Startup implementation experience.
• Exposure to AI agent frameworks and prompt engineering best practices.

Culture & Benefits

• Remote work from Toronto with support for the East Coast Timezone.
• Flexible PTO, with a culture encouraging at least 25 days off annually, plus public holidays under provincial employment standards.
• Extended health coverage in addition to provincial public healthcare and access to virtual healthcare providers.
• Group retirement savings, Canada/Québec Pension Plan, Employment Insurance, and workers’ compensation coverage.
• Professional development budget, conference sponsorship, and book reimbursement.

Hiring process

• Applications are encouraged even when candidates do not meet every requirement.
• Agency submissions, recruiting firm support, and unsolicited resumes are not accepted.