Project Coordinator

Location: Mesa, Arizona, US

Company

Work on Connected Vehicle Services and Innovation initiatives at hirify.global.

What you will do

• Own the customer experience across the customer lifecycle, monitor satisfaction trends, and coordinate issue resolution.
• Track operational KPIs and SLAs; produce reports, dashboards, scorecards, and executive summaries.
• Manage complex customer escalations, coordinate cross-functional investigations, and maintain leadership visibility.
• Design, document, implement, and improve workflows, standard operating procedures, governance controls, and operational playbooks.
• Lead root-cause investigations, corrective and preventive actions, problem-solving workshops, and continuous improvement initiatives.
• Coordinate projects and demonstrations, facilitate meetings and status reporting, and support new products, services, OEM integrations, and partner programs.

Requirements

• Bachelor’s degree in Business, Operations, Technology, Data Analytics, or a related field, or equivalent experience.
• At least 3 years of experience in operations, business analysis, customer success operations, customer support, project coordination, process improvement, or related roles.
• Experience managing customer issues, operational support processes, or escalation workflows.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Experience creating reports, dashboards, and operational metrics.
• Ability to work independently in a fast-paced environment, prioritize competing demands, and manage multiple initiatives simultaneously.
• Microsoft Office Suite proficiency, including Word, Excel, PowerPoint, Outlook, and Teams; advanced Excel skills with Pivot Tables, Lookups, data analysis, reporting, and dashboards.
• Strong communication, organization, attention to detail, accountability, adaptability, and cross-functional collaboration skills.

Nice to have

• Experience in transportation, mobility, tolling, fleet management, telematics, connected vehicle services, automotive technology, or related industries.
• Knowledge of connected vehicle ecosystems, vehicle telematics, OEM integrations, fleet operations, or transportation technology solutions.
• Experience supporting customer-facing technology products and services or managing operational projects across multiple stakeholders.
• Knowledge of Lean, Six Sigma, DMAIC, Agile, Scrum, Kanban, or other continuous improvement methodologies.
• Familiarity with AI-powered productivity and analytics tools, including Microsoft Copilot, OpenAI/ChatGPT, or Claude.
• Experience using Salesforce CRM, process mapping and workflow documentation tools, data, or automation to improve operational performance and customer outcomes.

Culture & Benefits

• Customer-first culture focused on operational excellence, continuous learning, innovation, and accountability.
• Values include ownership, integrity, courage, collaboration, and delivering breakthrough outcomes.
• Support training materials, onboarding, knowledge repositories, and adoption of new tools, technologies, processes, and AI-enabled capabilities.