Site Support Engineer - Senior (Atlanta)

Location: Onsite in Atlanta, Georgia, United States

Salary: $62,000–$72,000 annually

Company

hirify.global delivers IT services and solutions that transform how government agencies operate and serve citizens.

What you will do

• Lead site-level IT support, handling escalated tickets and critical system issues.
• Manage and direct complex service-request fulfillment, network administration, and computer systems administration across multiple operating systems.
• Provide IT support for TSA airport staff, regional management staff, and TSA executives.
• Mentor junior engineers and apply IT best practices.
• Evaluate service performance, document tickets, optimize systems, and recommend improvements to service delivery.
• Maintain knowledge-base articles and apply lessons learned for continuous process improvement.

Requirements

• High school education with 6 years of experience, or commensurate experience.
• 6 years of experience in IT support.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support, desk-side tasks, and deployment strategies.
• Advanced troubleshooting, strategic thinking, strong interpersonal and communication skills, and leadership across multiple tasks.
• US citizenship is required to attain and maintain a DHS/TSA clearance.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work and continuous improvement.
• Employee Assistance Program, corporate discounts, pet insurance, and a flexible work environment.
• Learning and development platform, including certification preparation content.
• Training, education, and certification assistance available to full-time employees.
• Referral Bonus Program and Internal Mobility Program.

Hiring process

• Virtual video interview with the hiring manager and/or team; the camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric ID verification and background screening, including criminal history, education, and employment history verification.