IT Engineer

Location: San Mateo, CA, United States; on-site at the San Mateo HQ 5 days a week.

Estimated annual pay range: $90,000–$115,000 USD, including base compensation and commissions if applicable.

Company

hirify.global develops an integrated, privacy-sensitive, AI-powered physical security platform covering video security, access control, air quality sensors, alarms, intercoms, and visitor management.

What you will do

• Provide high-level end-user support to employees in the San Mateo office.
• Troubleshoot hardware, systems, networking, audio/video, and asset-management issues.
• Administer SaaS applications, including provisioning, modifying, and removing user access.
• Partner with business units and collaborate on IT-related projects.
• Support overseas employees, consultants, and other members of the global workforce.
• Analyze IT processes, recommend improvements, and implement business processes as needed.

Requirements

• Prior IT, helpdesk, or customer service experience.
• Strong customer-service orientation, verbal and written communication, teamwork, and collaboration skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer Google Workspace (G Suite).
• Experience with SSO platforms such as Okta or OneLogin.
• Ability to manage AV hardware and software, including Zoom and other video-conferencing tools.
• Ability to work a flexible schedule, including mornings, nights, and unexpected calls or messages when coverage is required.
• Independent authorization to work in the United States.

Culture & Benefits

• Thriving in-office culture with a customer-centric, collaborative IT environment.
• Employee healthcare, vision, and dental coverage; at least one healthcare plan fully covers employee premiums and all plans cover 80% of family premiums.
• 401(k) matching begins in January 2027, with matching contributions vesting on the two-year anniversary.
• HSA and FSA options, expanded mental-health support, paid parental leave, and fertility benefits.
• Paid holidays, firmwide extended holidays, flexible PTO, personal sick time, professional development stipend, wellness and fitness benefits, daily healthy lunches, and commuter benefits.