Network Support Technician (Government)

Location: Jacksonville, Florida, United States. Onsite customer-site work with office presence at least 5 days per week; local and occasional overnight travel to government locations may be required.

Salary: $61,600–$68,000 per year.

Company

AT&T Global Public Sector provides secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government.

What you will do

• Provide Tier 2 onsite and remote IT support for LANs, associated applications, peripherals, connectivity, and end users in a Service Desk-supported environment.
• Install, configure, maintain, and troubleshoot network communication devices, servers, network storage, backup units, mobile devices, wireless devices, and network-attached equipment.
• Apply server configurations and security patches, monitor system and backup health, perform restore testing, and support video teleconferencing infrastructure.
• Monitor ServiceNow assignment groups, resolve tickets, maintain documentation, prepare activity reports, and update customer inventory records.
• Conduct equipment deployments, provide cabling support in data centers and wiring closets, and support special projects, events, and weekly after-hours on-call rotations.
• Analyze requirements and design specifications, contribute to technical discussions and briefings, and support improvements and implementation of IT systems.

Requirements

• U.S. citizenship and successful completion of the DHS Employment Eligibility Verification process.
• Public Trust clearance.
• Associate degree or equivalent experience, plus 1+ years of IT-related support experience, preferably in helpdesk or customer support.
• Ability to troubleshoot and resolve desktop, network, and other IT issues, with general knowledge of network products and systems.
• Experience working in a rapid-paced, time-sensitive, high-quality environment; strong teamwork, collaboration, attention to detail, follow-through, and ability to work with minimal supervision.
• Ability to pass a Motor Vehicle Records check and maintain travel readiness for local and occasional overnight travel to government locations; typical travel is under 20%, with extended overnight and air travel typically under 5% per year.
• Ability to work in law-enforcement environments, including locations similar to detention facilities, prisons, or jails. Personal protective equipment and social-distancing requirements may apply at certain facilities.
• Strong system-engineering experience in one or more areas including telecommunications concepts, computer languages, operating systems, databases/DBMS, and middleware.
• Ability to communicate effectively with customers, stakeholders, and technical specialists and transport equipment weighing up to 50 lbs.

Nice to have

• Technical enterprise support experience in a large, complex organization serving diverse users, systems, and networks.
• Experience handling complex assignments requiring originality, innovation, comprehensive knowledge, and technical expertise across multiple projects.
• Experience evaluating system performance and recommending improvements or optimizations.
• Experience repairing IT hardware, installing replacement parts, and administering servers and backups.
• Experience planning and leading technology assignments and projects.
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Culture & Benefits

• Full-time regular employment with a 40-hour work week.
• Medical, dental, and vision coverage, 401(k), disability benefits, life insurance, and supplemental benefit programs.
• At least 23 vacation days annually, company-designated holidays, paid parental leave, paid caregiver leave, and additional sick leave where available.
• Tuition reimbursement, adoption reimbursement, employee assistance programs, and wellness programs.
• Employee discounts on eligible AT&T mobility, internet, fiber, and wireline services.