Sr IT Field Engineer (Cybersecurity)

Location: In-office at the HQ in Santa Clara, California, United States

Salary: $93,200–$150,700 per year; compensation may also include restricted stock units and a bonus.

Company

Cybersecurity company focused on protecting digital environments through innovation, collaboration, execution, integrity, inclusion, and AI-enabled technology.

What you will do

• Provide responsive, customer-focused support for software, hardware, collaboration systems, and end-user technologies.
• Support local office infrastructure, end-user devices, conference room A/V, office networking, workstation provisioning, and collaboration tools.
• Maintain Google Workspace, macOS and Windows endpoint management, networking, VPN, and access management services including Okta and hirify.global.
• Perform root cause analysis, identify systemic issues, and recommend improvements to reduce downtime and ticket volume.
• Maintain documentation, runbooks, and knowledge base articles for the global service desk team.
• Develop or modify automation scripts and responsibly experiment with AI for troubleshooting, data collection, and proactive issue detection.

Requirements

• 3–5 years of experience, a BA/BS in Information Technology or equivalent, and hands-on experience in a Service Desk or Field Support role.
• Strong Google Workspace administration, endpoint management, Zoom, and identity/access management skills.
• Hands-on experience supporting macOS and Windows devices, SaaS applications, VPN, and enterprise collaboration platforms.
• Working knowledge of PowerShell, Python, similar scripting, or automation tools for streamlining IT operations.
• Commitment to exceptional user support, balancing empathy, technical accuracy, and efficiency.
• Curiosity and proactivity in adopting new support technologies and improving daily IT operations.

Culture & Benefits

• Primarily office-based work with flexibility when needed to support collaboration and real-time problem-solving.
• Collaboration with teammates across multiple global regions.
• Commitment to diversity, inclusion, reasonable accommodations, and equal employment opportunity.
• Potential eligibility for restricted stock units and a bonus in addition to base salary.
• Visa sponsorship is not available for this position.