Regional IT Site Support Team Lead - AMER East

Location: Onsite, Blacksburg, Virginia, United States; 1st shift. Travel to domestic and international sites may be required.

Salary: $90,000–$115,000 annually.

Company

hirify.global operates a performance-oriented workplace focused on solving technical challenges, collaboration, and high-quality service delivery.

What you will do

• Oversee onsite IT support activities for the designated region and supervise IT professionals across multiple facilities.
• Assign work based on location and skill set, prioritize support activities, and coordinate with IT Resolver Teams and IT Operations Partners.
• Establish, document, and revise standard operating procedures and serve as an escalation point for technology support issues.
• Represent the team in Major Incident Management calls and maintain high standards of customer service and communication.
• Assess site technology needs, support new solution implementation, and ensure hardware and software standards are followed across the endpoint environment.
• Lead, coach, and mentor team members; manage scheduling, timecard approvals, performance metrics, resourcing, compliance controls, and continual improvement initiatives.

Requirements

• Bachelor's degree in Computer Science or Management Information Systems and at least 5 years of relevant experience in a technology role, including at least 1 year as a people leader.
• Alternatively, at least 8 years of experience, including experience leading a team, may be considered in lieu of a degree.
• Familiarity with IT Service Management principles.
• Excellent oral and written communication and customer service skills.
• Ability to work in a constantly changing environment and work extended hours or weekends when needed.
• Ability to travel to domestic and international sites as needed.
• Ability to access U.S. export-controlled information.

Nice to have

• ITIL v4 certification.

Culture & Benefits

• Performance culture with a respectful, inclusive, family-like environment and employee-led resource groups.
• Competitive compensation, bonus opportunities, matching 401(k), and an Employee Stock Purchase Plan at select locations.
• Flexible paid time off, holidays, and parental leave.
• Medical, dental, vision, life, disability, Employee Assistance Plan, Flexible Spending Accounts, and Health Savings Accounts.
• Tuition assistance, mentorship, coaching, leadership development, and personal growth programs.