Technical Account Manager (AI)

Location: Romania

Company

hirify.global develops a cloud compliance platform connecting tax and technology, with e-invoicing and live reporting solutions.

What you will do

• Serve as the primary technical advisor for assigned strategic enterprise customers using hirify.global’s e-invoicing and live reporting solutions.
• Resolve complex technical issues and escalations while maintaining transparent customer communication and enterprise-level responsiveness.
• Troubleshoot integrations, REST API errors, platform behavior, customer configurations, data flows, and structured data formats such as XML and UBL.
• Understand customer compliance requirements, technical environments, and integration architectures.
• Identify recurring issues, collaborate with Support, Product, Engineering, and Compliance, and represent customer needs in prioritization.
• Create technical documentation and knowledge resources, stay current on e-invoicing regulations and the product roadmap, and use AI responsibly to improve investigations, analysis, documentation, and communication.

Requirements

• Bachelor’s degree.
• 5+ years of experience in technical support, technical account management, implementation support, solutions consulting, or a related customer-facing technical role.
• Experience supporting enterprise or high-value SaaS customers in complex technical environments.
• Experience troubleshooting integrations, APIs, structured data formats, platform behavior, customer configuration, or data-flow issues.
• Working knowledge of REST APIs and structured data formats such as XML, UBL, or JSON.
• Ability to manage enterprise escalations and communicate clearly with technical and business stakeholders.
• Experience using AI and AI-related technologies, with the ability to apply AI responsibly to research, analysis, documentation, and communication.

Culture & Benefits

• AI is embedded in hirify.global’s workflows, decision-making, and products.
• Compensation package, paid time off, paid parental leave, and potential bonuses.
• Location-dependent private medical, life, and disability insurance.
• Inclusive culture supported by employee resource groups and senior leadership sponsorship.