Technical Support Engineer

Location: Bucharest, Romania

Salary: 158,400–225,900 RON gross/year; expected OTE of 176,000–251,000 RON gross/year including bonus, with a 90/10 base-to-bonus split.

Company

hirify.global provides a customer engagement SaaS platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing optimization.

What you will do

• Act as the primary technical escalation point for Sales, Customer Success, and Technical Support teams.
• Investigate and resolve complex customer issues using software engineering skills and product knowledge.
• Review customer SDK integration code and build custom data export and migration scripts.
• Collaborate with Product Engineering on internal tools, bug fixes, peer code reviews, and advanced support cases.
• Identify recurring customer issues and advise Product on solutions that reduce support volume and improve the product experience.
• Create technical troubleshooting guides and knowledge articles and lead technical enablement for customer-facing teams.

Requirements

• BS in Computer Science, an equivalent coding bootcamp, or equivalent technical experience.
• 2–3 years of professional or equivalent experience developing and optimizing web and/or mobile applications, focused on performance and scalability, plus 2–3 years supporting technical products, preferably in a SaaS B2B environment.
• Strong understanding of distributed systems, data structures, and algorithms.
• Professional or equivalent experience with Ruby, Rails, Swift, Objective-C, Java, or Kotlin.
• Professional or equivalent experience with APIs, HTML, CSS, and JavaScript.
• Experience using case management tools such as Salesforce or Jira Service Desk to manage escalated customer issues.
• Excellent written and verbal communication, organizational, analytical, troubleshooting, and problem-solving skills; ability to work in a fast-paced, high-volume environment with shifting priorities.
• Self-starter with intellectual curiosity who works collaboratively and can use AI tools in coding, investigation, and documentation.
• Experience providing technical mentorship and ability to participate in an after-hours on-call rotation.

Nice to have

• Experience with MongoDB, PostgreSQL, Redis, Sidekiq, React, or TypeScript.
• Experience with Snowflake, Datadog, Kibana, or Postman.
• Experience with Agile processes.

Culture & Benefits

• Collaborative, transparent, inclusive culture emphasizing autonomy, accountability, learning, teamwork, and work-life harmony.
• Benefits may include equity, retirement and employee stock purchase plans, flexible paid time off, and medical, dental, vision, life, and disability coverage.
• Family services include fertility benefits and equal paid parental leave.
• Professional development includes career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office experience, employee resource groups, volunteer opportunities, and donation matching.
• Employment includes an after-hours on-call rotation.

Hiring process

• hirify.global may use AI-assisted tools to analyze application materials, support scheduling and interview recording, and summarize interview notes; recruiting teams remain responsible for hiring decisions.
• Candidates may opt out of AI-assisted application review through the application form and may request other applicable privacy rights or a manual review.