Technical Support Specialist - Level 2 (SAP/Cybersecurity)

Location: Hybrid role in Bucharest, Romania; candidates must be commutable to Bucharest.

Company

hirify.global provides vulnerability management, change assurance, and continuous compliance for enterprise business applications, including SAP and Oracle.

What you will do

• Own complex customer issues escalated from Level I Support through investigation, communication, resolution, and SLA adherence.
• Perform advanced troubleshooting and log analysis across hirify.global Assess, Defend, Control, and Comply modules.
• Reproduce and isolate product issues in lab environments and analyze system configuration, networking, and integration dependencies across SAP and customer IT ecosystems.
• Guide customers on product configuration, deployment, and best practices.
• Collaborate with Engineering and Product teams to document software defects and feature requests in Jira.
• Contribute to the knowledge base, mentor Level I support staff, and participate in on-call rotations for critical production incidents.

Requirements

• 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments.
• Strong understanding of Linux and Windows operating systems, networking fundamentals, and application security concepts.
• Experience with SAP Basis, databases, or system integrations such as HANA, Oracle, or MSSQL.
• Proficiency in log analysis, scripting, and diagnostic tools such as Python, Bash, Wireshark, or Postman.
• Familiarity with ticketing and escalation systems such as Salesforce, Jira, or equivalent.
• Excellent analytical, communication, and customer-facing skills, including the ability to translate technical details into clear actions.
• Self-motivated and organized, with the ability to manage multiple complex cases simultaneously.

Nice to have

• Experience with AWS, Azure, or GCP cloud environments.
• Exposure to cybersecurity tools, vulnerability management, or compliance frameworks.
• Working knowledge of SAP NetWeaver, S/4HANA, or hirify.global platform components.
• Understanding of ITIL or ITSM frameworks.
• Experience mentoring or training junior technical staff.

Culture & Benefits

• Career development in enterprise application security with hands-on mentorship from experienced support engineers.
• Professional development and certification opportunities.
• Collaborative, high-achievement culture.
• Competitive compensation and benefits.
• Hybrid work connected to the new Bucharest development center.