Smart Services Manager

Location: Mexico City; hybrid work model with office collaboration and remote work. The option to work abroad is available for up to 30 days annually.

Company

hirify.global is an AI-powered advertising technology company providing an integrated media, creative, and intelligence platform for brands and advertisers.

What you will do

• Lead the implementation of paid media campaigns and workflows across Meta, TikTok, Pinterest, Google, Snapchat, Reddit, Amazon DSP, and other major digital advertising platforms.
• Build and configure campaign structures, audiences, feeds, catalogs, creative setups, reporting views, and automation workflows in hirify.global.
• Translate customer requirements into implementation plans and launch timelines, owning QA and launch readiness for campaign builds and technical setups.
• Troubleshoot platform and workflow challenges with Product, Support, Technical Consulting, and other hirify.global teams.
• Improve customer workflows through automation, templates, feeds, reporting, and other hirify.global capabilities.
• Lead customer enablement through training, workshops, documentation, office hours, coaching, campaign analysis, and actionable optimization recommendations.

Requirements

• Strong hands-on digital advertising experience, particularly in paid social, with direct experience building and managing campaigns on Meta, TikTok, Pinterest, Google, Snapchat, or similar platforms.
• Technical confidence working with feeds, audiences, catalogs, tracking, reporting, campaign structures, and automation.
• A methodical approach to troubleshooting complex platform and workflow issues, with strong attention to QA and implementation accuracy.
• Strong customer-facing communication skills and the ability to explain technical concepts clearly through training, coaching, and collaboration.
• Ability to analyze campaign performance and translate data into recommendations across media strategy, testing, targeting, creative, and optimization.
• Strong organization and prioritization skills, including the ability to manage multiple customers, launches, and workstreams in parallel.
• Strong written and verbal communication skills in English.

Nice to have

• Experience with programmatic advertising or Amazon DSP.

Culture & Benefits

• Inclusive global culture with more than 750 employees representing over 60 nationalities across 24 locations in 13 countries.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Hybrid workplace with the option to work abroad for up to 30 days annually.