Senior Account Executive (CPaaS)

Location: Remote - US; approximately 30%–40% travel for customer and team meetings. The role is open to candidates outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, D.C., and Washington State.

Estimated annual pay: $132,192–$165,240 in Colorado, Hawaii, Minnesota, or Vermont; $139,536–$174,420 in Washington, D.C., Illinois, Maryland, Massachusetts, or California outside the San Francisco Bay Area; $146,880–$183,600 in New York, New Jersey, Washington State, or the San Francisco Bay Area, California. Equity and commissions may also apply.

Company

Twilio provides communications APIs and customer engagement solutions across Messaging, Voice, and Email for businesses and developers worldwide.

What you will do

• Drive new customer acquisition and own an iACV quota across mid-market and enterprise financial services accounts.
• Lead analytical, consultative sales cycles for Messaging, Voice, and Email solutions, including SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, and Account Security.
• Understand customer business and technical requirements and design tailored solutions using Twilio’s communications API platform.
• Partner with Finance, Legal, Pricing, Operations, Product, Carrier Relations, Sales, and Solutions Engineering to structure contracts and long-range territory strategies.
• Present complex contractual, technical, and financial details while managing multiple opportunities, projects, forecasts, and CRM pipeline data in Salesforce.
• Represent customer needs to product and carrier relations teams and stay current on CPaaS industry developments.

Requirements

• 12 years of total full-cycle sales experience, including at least 5 years in a closing role.
• Experience directly selling technical SaaS or CPaaS, including solution selling and multi-threading.
• Outbound prospecting experience with new accounts and a strong hunter mentality for mid-market and enterprise customers.
• Technical solution-selling experience with real customers and prospects, including requirements discovery and problem solving.
• Ability to work with business and highly technical leaders, influence decision-making, and build partnerships.
• Experience developing analytical account strategies using data to identify opportunities and prove value.
• Demonstrated experience managing business forecasts and financial models.
• Entrepreneurial mindset with an appetite to define processes and build programs, plus a record of delivering market-driven results for scale and enterprise customers.
• Excellent verbal and written communication skills in English.
• Bachelor’s degree or equivalent years of experience.

Nice to have

• Deep experience with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Expertise in quantitative domains such as DevOps, fintech, advertising optimization, investment banking, security, or commodity trading, especially in non-standard segments.
• Software, SaaS, CPaaS, or PaaS selling experience.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, paid personal time off, and paid parental leave, with offerings varying by location.
• Additional wellness and parental leave, competitive pay, potential equity participation, and commission eligibility.
• Inclusive culture focused on initiative, problem solving, experimentation, volunteering, and positive community impact.

Hiring process

• Applications were intended to be accepted until February 28, 2026, subject to change based on business needs.
• Twilio uses AI to support hiring efficiency, but hiring decisions are made by employees through a formal interview process.