Senior Operations Leader (AI)

Location: San Francisco, United States; hybrid

Base salary: $252K–$335K per year, plus equity, performance-related bonuses, and benefits.

Company

OpenAI is an AI research and deployment company developing products intended to ensure that general-purpose artificial intelligence benefits humanity.

What you will do

• Own the Trusted Access operating strategy and roadmap, including service commitments, ownership, priorities, and investment decisions.
• Build the customer journey across application, eligibility review, approval, provisioning, confirmed access, appeals, and access changes.
• Hire, coach, manage, and develop risk-operations specialists while setting expectations and addressing performance gaps.
• Coordinate regional coverage, vendor support, partner teams, customer escalations, and launch readiness.
• Partner with Product and Engineering to improve onboarding, provisioning workflows, tooling, self-service, and AI-assisted operations.
• Establish service-health and decision-quality measures and use evidence to reduce persistent delays, escalations, and manual work.

Requirements

• Experience building and running complex customer support, onboarding, access, risk, or service operations with measurable improvements beyond increased volume.
• Formal people-management experience covering hiring, development, difficult feedback, and performance decisions.
• Ability to make defensible tradeoffs among customer commitments, safeguards, service quality, and capacity when evidence is incomplete or stakeholders disagree.
• Experience leading work across teams without direct authority and negotiating commitments that hold up in execution.
• Analytical and technical fluency sufficient to diagnose workflow failures, evaluate automation, and partner on product and provisioning changes.
• Precise and empathetic communication with customers, cross-functional partners, and leadership.

Nice to have

• 5+ years of management experience.

Culture & Benefits

• Hybrid work in San Francisco with daily office meals and eligible meal-delivery credits.
• Medical, dental, and vision insurance, employer HSA contributions, FSA options, and a 401(k) match.
• Paid parental, medical, caregiver, sick, and safe leave, flexible PTO for exempt employees, and up to 15 days of annual PTO for non-exempt employees.
• 13+ paid company holidays and coordinated paid office closures.
• Mental-health and wellness support, employer-paid life and disability coverage, and an annual learning and development stipend.
• Relocation support is available for eligible employees.