Sr Salesforce Product Owner (Contact Center)

Location: Not specified; the posting includes US-specific benefits.

Salary: $117,000–$153,000 annually

Company

hirify.global transforms patient and provider experiences through innovative cloud solutions and healthcare operations.

What you will do

• Define and own the product vision and roadmap for Salesforce Health Cloud, Marketing Cloud, and Data Cloud capabilities supporting Contact Center, Marketing, and Patient 360 initiatives.
• Gather requirements from business leaders, supervisors, and frontline agents, translating pain points and support strategy into prioritized epics and features.
• Own and prioritize the product backlog, balancing agent efficiency, patient engagement, case resolution time, and patient/provider satisfaction.
• Drive omni-channel support and Contact Center knowledge base capabilities, including unified agent views and searchable service information.
• Lead sprint planning, backlog refinement, product development, and release management with architects, engineering teams, and implementation vendors.
• Report roadmap progress, KPIs, and expected value to senior leadership and cross-functional stakeholders while coordinating releases and dependencies.

Requirements

• 8+ years of related experience, including 3+ years as a Technical Product Owner in Agile development.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
• Deep expertise in Salesforce Health Cloud, Marketing Cloud, and Data Cloud, with strong knowledge of APIs, system architecture, and cloud environments including AWS, Azure, and GCP.
• Strong IT and development principles background, with the ability to translate complex technical information into epics, features, and user stories for technical and non-technical audiences.
• Experience with prioritization frameworks such as MoSCoW, Value vs. Effort, or Kano Model.
• Significant experience leading products with budgets of $1M or more, including prioritization, risk management, progress tracking, and stakeholder management in a large organization.
• Certified Product Owner, SAFe, or related certification or experience.
• Strong communication, negotiation, judgment, decision-making, relationship-building, influencing, and cross-functional collaboration skills.
• Ability to interpret and apply policies and procedures and stay current on technology trends and operational initiatives affecting IT planning.

Nice to have

• Master’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience in dental, healthcare, or another regulated industry.
• Solid technical understanding of Salesforce modules, architecture, and cloud concepts.
• Excellent interpersonal and communication skills in a fast-paced, collaborative environment.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid time off and paid time to volunteer in the local community.
• Tuition reimbursement.
• 401(k) plan.
• Commitment to diversity, equal opportunity, and healthier and happier team members.