Digital Product Owner - Salesforce - Order to Cash

Location: Barcelona, Spain; hybrid

Salary: €59,600.00–€89,400.00

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines, with digital teams focused on enterprise services, data-driven decision-making, workforce agility, standardization, and continuous improvement.

What you will do

• Develop and execute the digital strategy for Customer Contact Management and own the product roadmap and lifecycle from ideation to retirement.
• Drive product forecasting, business case development, budget tracking, and reporting.
• Translate Order to Cash stakeholder, GPO/GPL, Customer Fulfilment, Trade, and Supply Chain needs into product requirements.
• Lead agile Scrum teams, define user stories and acceptance criteria, and prioritize the backlog using Confluence and Jira.
• Optimize customer contact processes through Salesforce Service Cloud, omnichannel capabilities, data-driven decisions, AI, and RPA.
• Lead Salesforce Agentforce deployment and governance, including integrations with ERP systems and responsible AI implementation.

Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• Professional Scrum Product Owner I (PSPO I) certification and Salesforce Product Owner certification.
• 7–10 years of digital product management experience in enterprise environments, including 5+ years of hands-on Salesforce platform and ecosystem experience and 3+ years in a senior product owner or product management role.
• Strong Salesforce AI and automation background, plus experience in Order to Cash, Customer Service Management, or related business processes.
• Advanced Salesforce Service Cloud, Agile Methodology, Data-Driven Decision Making, Stakeholder Management, Product Development Lifecycle, Digital Product Management, Product Forecasting, Customer-Focused, and Business Acumen skills.
• Experienced Salesforce Agentforce Platform, AI and Automation Capabilities, Technical Acumen including CRM, APIs and integrations, User Experience Design, ERP Systems, and Data Analysis and Business Intelligence skills.
• Advanced Innovation Mindset, Collaborative Leadership, Agile Mindset, and Technical Fluency.
• Ability to manage complex stakeholder relationships across business units and geographies and present to senior leadership and executive stakeholders.

Nice to have

• Salesforce Agentforce certification or active enrollment.
• Salesforce Service Cloud Administrator or Advanced Administrator certification.
• Significant pharmaceutical or healthcare industry experience.

Culture & Benefits

• Hybrid work in Barcelona within hirify.global's digital delivery and operations organization.
• Collaborative environment focused on community, excellence, standardization, and continuous improvement.
• Opportunity to work on AI-powered digital transformation, enterprise services, and solutions serving business units across multiple geographies.
• Employees may be eligible to participate in company benefit programs.
• Equal opportunities are provided regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, or gender identity.