Product Owner Salesforce Service Cloud

Location: Hybrid, Warsaw, Poland

Company

hirify.global is a global payments technology company whose platforms support businesses across five continents.

What you will do

• Define and communicate the Salesforce Service Cloud vision and objectives based on customer service strategy and business priorities.
• Translate business goals into product outcomes and collaborate with business analysts, architects, customer service managers, end-users, and delivery teams.
• Own improvement opportunities, including automation and AI capabilities, and present user stories in refinement and Sprint planning sessions.
• Ensure Salesforce Service Cloud supports effective customer service and case management processes while meeting customer expectations.
• Guide testing, release readiness, user adoption, training, documentation, and change-management activities.
• Monitor usage and KPIs and align business expectations with Salesforce standards, data quality, security, privacy, and regulatory requirements.

Requirements

• Experience as a Product Owner, Product Manager, or Business Analyst delivering Salesforce Service Cloud solutions.
• Strong knowledge of Salesforce Service Cloud and its use in customer service and case management processes; Salesforce certification is desirable.
• Familiarity with Salesforce AI capabilities such as Agentforce or Einstein.
• Experience owning a product backlog and working with Agile delivery teams.
• Ability to engage stakeholders at different levels, align priorities, and promote process standardization.
• Customer- and user-focused mindset with interest in measurable outcomes and continuous improvement.
• Excellent communication, facilitation, and decision-making skills.
• Strong analytical and problem-solving abilities, including the ability to work through complex processes and dependencies.
• Professional fluency in written and spoken English.

Nice to have

• Salesforce certification.
• Additional European language.

Culture & Benefits

• Permanent employment in a hybrid work setup.
• Private medical and life insurance.
• MyBenefit platform, holiday allowance, public transportation allowance, and meal allowance.
• Annual bonus and training opportunities.
• International environment with colleagues across a global team.