Client Support Engineer II (Microsoft 365/Azure)

Location: Onsite in Stamford/Greenwich, Connecticut, with travel to local client locations; candidates must be located in or near the Stamford/Greenwich CT area.

Salary: $80,000–$90,000 annual base compensation, with possible bonus or incentive eligibility.

Company

hirify.global provides managed IT, cybersecurity, cloud, and technology strategy services for growing, highly regulated organizations.

What you will do

• Provide onsite desktop support and remote technical support, resolve incidents, close tickets, and deliver white-glove service to clients including executives.
• Troubleshoot Windows desktops, Microsoft Office, mobile devices, connectivity, printing, user profiles, applications, mail flow, backup solutions, and Exchange DAG.
• Configure and troubleshoot Exchange, Active Directory, spam filtering, DHCP, DNS, AD replication, VPNs, switches, and other corporate networking services.
• Deploy new hardware using imaging technology and manage user accounts, including creation, removal, changes, password resets, and bulk operations.
• Perform after-hours onsite support and infrastructure/server maintenance, participate in an on-call rotation, and serve as an escalation point for Level I engineers.

Requirements

• 3+ years of related work experience.
• Proficiency in Azure environments and Microsoft 365 administration.
• Strong Windows desktop troubleshooting skills, including connectivity, printing, customization, user profiles, and applications.
• Working knowledge of Exchange configuration and troubleshooting, Exchange DAG, backup solutions, mail flow, Active Directory, spam filtering, corporate networking, DNS, DHCP, AD replication, VPN, and switch configuration.
• Ability to multitask in a fast-paced environment while producing high-quality results.
• Ability to follow and adhere to defined processes.
• Excellent written and verbal communication skills.
• Customer-focused approach and willingness to provide white-glove service.
• Must be located in or near the Stamford/Greenwich, CT area and able to provide onsite support at local client locations.

Culture & Benefits

• Health, dental, vision, FSA, HRA, HSA, life insurance, and disability insurance.
• 401(k), paid parental leave, holiday pay, flexible vacation, and sick days.
• Observed company holidays, including a day off on the employee’s birthday.
• Learning and development opportunities, community and social events, and flexible working life.
• $100 well-being allowance and additional health and wellness perks.

Hiring process

• Interview documentation may use AI-assisted note-taking tools; these tools do not evaluate candidates or make hiring decisions.
• Reasonable accommodations are available for the application and interview process.