Software Onboarding Manager (B2B E-commerce, Colombia Remote)

Location: Colombia; remote

Company

hirify.global is a customer marketing platform for Shopify brands, offering Reviews, Referrals, Quizzes, Loyalty, and Surveys to build brand advocacy and increase customer lifetime value.

What you will do

• Own enterprise brand launches from sales handoff through go-live, maintaining plans, timelines, expectations, and stakeholder alignment.
• Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys, tailored to business needs, technology stacks, and retail calendars.
• Guide setup, data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.
• Partner with Solutions Engineering on custom builds and APIs, write clear requirements, train brand teams, and ensure first value by go-live.
• Coordinate with Sales, Customer Success, Account Executives, Product, Marketing, and Support on scope, handoffs, feedback, growth opportunities, and customer stories.
• Build templates, checklists, and playbooks while sharing expertise on hirify.global and associated ecommerce tools.

Requirements

• 5+ years of experience in customer onboarding, implementation, or project management at a B2B SaaS company, ideally with ecommerce brands or marketing and retention tools.
• Experience leading complex, multi-stakeholder launches for larger customers on time and to a high standard.
• Strong project management, organisation, planning, tracking, and prioritisation skills across multiple launches.
• Technical comfort with CSV, HTML, and APIs.
• Knowledge of ecommerce technology stacks and metrics including conversion, AOV, and repeat rate.
• Confidence working with senior marketing and ecommerce stakeholders and driving action plans to completion.
• Excellent written and verbal communication, with a resourceful, positive, and resilient approach.

Nice to have

• Familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront setups.

Culture & Benefits

• Remote role based in Colombia.
• Full-time exempt employment.
• Success includes completing hirify.global Product Expert certification and learning to demo all five hirify.global products.
• Progression includes shadowing and leading enterprise launches, building cross-functional relationships, and contributing playbooks used by the team.