Implementation Manager (SaaS)

Location: Remote; applicants must be based in North America

Salary: $100,000–$120,000 per year

Company

hirify.global is a CRM and data intelligence platform for private market investors, combining software, structured data, and proprietary AI across the investment lifecycle.

What you will do

• Own client relationships and lead implementations from kickoff through go-live, including project plans, milestones, dependencies, timelines, and delivery accountability.
• Run discovery sessions, understand workflows and success criteria, and recommend workflow design, taxonomy, field structure, and adoption strategies.
• Translate business requirements into technical specifications and coordinate configuration, integrations, sync settings, and data migration scope with the Platform Specialist.
• Deliver role-based training, create client-ready decks and guides, and support adoption through office hours, refresher sessions, and change management guidance.
• Capture baseline business metrics, manage scope changes and escalations, and communicate timeline impacts and trade-offs.
• Prepare thorough handoff documentation and transition customers to Customer Success with complete context.

Requirements

• 3–5 years of client-facing implementation, project management, or customer onboarding experience at a B2B SaaS company.
• Strong project management skills, with the ability to run multiple complex implementations concurrently while tracking details, commitments, and follow-ups.
• Exceptional attention to detail in requirements, documentation, and customer handoffs.
• Advisor mindset and ability to provide informed recommendations rather than only execute requests.
• Strong written and verbal communication for translating between business and technical audiences.
• Strong deck-building skills and ability to create clear, polished, client-ready presentations that communicate complex information.

Nice to have

• Exposure to private markets, financial services, or investment workflows.
• Experience at a seed or Series A startup with broad roles and ambiguity.
• Experience with CRM implementations such as Salesforce, HubSpot, DealCloud, Affinity, or similar platforms.

Culture & Benefits

• Autonomy to own implementation as a critical function end-to-end.
• Opportunity to work with private equity, credit, and hedge fund customers on substantive, detail-oriented implementations.
• Opportunity to build the onboarding playbook for a foundational role on a small team.
• Fast-growing, well-funded company with increasing customer demand and contract values.