Executive Director, Service Delivery - Public Sector

Location: Remote in the United States of America; approximately 25–30% travel is required for State and Local Government client engagements, business development activities, executive meetings, and industry events.

Salary: $190,000–$225,000 per year.

Company

hirify.global is a privately held global services firm with more than 9,000 associates, over 40 years of experience, and solutions spanning public and commercial sectors.

What you will do

• Lead delivery organizations and end-to-end service execution across State and Local Government accounts and services.
• Drive customer satisfaction, service quality, SLA adherence, account reviews, issue resolution, renewals, and expansion opportunities.
• Provide strategic consulting, oversee assessments and engagement transitions, and serve as an escalation point for delivery and account managers.
• Build customer relationships and act as the hirify.global delivery liaison for public-sector stakeholders.
• Support sales through presentations, briefings, customer calls, technical leadership for RFP responses, proposals, project scoping, and SOW creation.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field is preferred.
• 5–7+ years of experience in IT account management, technical sales, or technical delivery in a public-sector environment.
• Experience with direct oversight and/or delivery of large public-sector initiatives.
• Experience with public-sector procurement, including RFP cycles, cooperative contracts, and SLA-based managed services.
• Strong customer-expectation management, relationship-building, business-requirements analysis, and influencing skills.
• Experience with IT productivity, performance management, service-level management, quality, rework metrics, and SDLC.
• Experience and ability in shaping and positioning RFPs; strong interpersonal, written, and oral communication skills.
• Comfort working in a fast-paced, changing environment and willingness to travel approximately 25–30%.
• Must have work authorization in the United States that does not require sponsorship now or in the future.

Nice to have

• Direct experience supporting, consulting to, or delivering technology and managed-services solutions in State and/or Local Government environments.
• Sales-support experience in complex technical environments.

Culture & Benefits

• Full-time remote work within the United States with required travel.
• Medical, dental, and vision insurance.
• 401(k) retirement account access.
• Paid time off and possible paid sick leave or other paid leave according to applicable law.
• Reasonable accommodation is available during application, interviewing, testing, and the selection process.