Director of Service Delivery (Remote)

Location: Remote, based in Dallas, TX, US, with travel 25–50% of the time for on-site presence.

Company

hirify.global provides enterprise data center, cloud, and interconnection services through managed data center facilities and customized technology solutions.

What you will do

• Lead and develop a team of Technical Project Managers and Project Managers responsible for customer data center fit-out orders.
• Manage large-scale, multi-phase projects involving space, power, network connectivity, cable conveyance, physical security, containment, and custom data halls, data centers, or data center campuses.
• Drive delivery on time, within budget, and in compliance with engineering designs and standards.
• Assess project and portfolio status, develop KPI reporting, manage capital expense budgets, and create recurring reports for stakeholders and customers.
• Manage risks, resolve roadblocks, and oversee third-party vendors and contractors against project expectations, timelines, and budgets.
• Support customer solutions, business development, contract negotiations, process improvement, and cross-functional initiatives.

Requirements

• Demonstrated leadership of professional staff or other managers, including performance management, development, accountability, and talent retention.
• Demonstrated operational leadership, including process governance, KPI development and analysis, performance management, and achievement of results.
• Experience managing diverse portfolios of projects or large workloads, including large-scale, multi-phase data center projects.
• Demonstrated experience deploying customer fit-out solutions for space, power, network connectivity, cable conveyance, physical security, and containment.
• Working familiarity with data center critical infrastructure, particularly power and cooling fundamentals.
• Experience with greenfield new-build construction and data center expansion projects, including projects larger than 50 MW.
• Demonstrated ability to manage significant financial details exceeding $500 million and third-party contractors and vendors.
• Bachelor’s degree and a minimum of 5 years of relevant data center industry experience.
• Excellent written and verbal communication, relationship management, active listening, cross-functional collaboration, teamwork, conflict resolution, decision-making, adaptability, and an owner mentality.
• Highly process-oriented and familiar with the Microsoft Office suite, particularly Excel.

Culture & Benefits

• Support and enhance hirify.global’s award-winning culture.
• Build a culture focused on excellent customer experience.
• Work remotely with required travel for on-site presence.
• Contribute to employee experience and continuous process improvement initiatives.