IHA Account Manager (PAM—Prospective Services Account Manager) (Healthcare)

Location: Remote, United States

Salary: $55,000–$60,000 annual salary

Company

hirify.global provides risk adjustment, quality improvement, and value-based solutions to health plans and healthcare providers through integrated technology, services, and clinical engagement programs.

What you will do

• Support new client implementations and participate in weekly client calls as the operations subject matter expert.
• Share production plans, explain changes, present In-Home Health Assessment guidelines, and answer client questions.
• Address service questions and escalations, support complaint handling, and close the loop with clients.
• Review project health, coordinate corrective action plans with Operations and present them to clients when required.
• Coordinate deliverables and SLA-critical activities across Operations, Planning, Implementation, Client Success, PM/CE, and other teams.
• Support process change requests, cross-functional initiatives, additional-volume discussions, and review of client-facing ad hoc reports.

Requirements

• Bachelor’s Degree.
• Minimum 2–3 years of Account Management or similar experience in the healthcare industry.
• Working knowledge of HIPAA and healthcare data privacy requirements.
• Experience working with Operations and multiple stakeholders.
• Computer proficiency, including MS Excel, PowerPoint, and other relevant tools.
• Experience managing SLAs, service health reporting using RAG status, and corrective action plans.
• Excellent communication, interpersonal, presentation, negotiation, and customer service skills.
• Strong problem-solving, attention to detail, data analysis, basic reporting, organization, prioritization, and deadline-management skills.
• Ability to work independently, collaborate effectively, adapt to changing industry trends and client needs, and maintain a proactive, results-oriented approach.

Nice to have

• Certification in Business Administration, Account Management, or a related field, or equivalent work experience.
• Project management or account management certification, such as PMP or CAPM.

Culture & Benefits

• Full-time remote work from the United States.
• Medical, dental, and vision healthcare plans.
• Annual performance bonus and retirement plans including 401(k) and IRA.
• Paid vacation, sick leave, public holidays, family leave, and life and disability insurance.
• Wellness resources.