Customer Experience Specialist (CES) – RD/RBD – Sweden & Norway

Location: Based in Sweden or Norway; field-based coverage of Sweden and Norway with travel to healthcare professionals, scientific events, congresses, and internal meetings.

Salary: SEK 560,000–746,667.

Company

hirify.global is an R&D-driven, AI-powered biopharma company developing medicines and vaccines, including treatments for rare diseases.

What you will do

• Build and maintain relationships with hematologists, allergists/immunologists, oncologists, internal medicine specialists, KOLs, budget holders, and other key customers.
• Execute sales and marketing plans, deliver brand messaging, and achieve sales targets and KPIs across multiple indications.
• Develop account plans and customer journeys, prioritizing activities across products and indications.
• Address market access and reimbursement challenges with HCPs, budget holders, and local market access teams.
• Collaborate with brand, medical, patient care, customer engagement, and other cross-functional teams to share field insights and execute local and omnichannel initiatives.
• Follow hirify.global and country policies, procedures, regulations, and ethical standards while continuously improving customer and patient impact.

Requirements

• At least 5 years of experience in pharmaceutical sales.
• Based in Sweden or Norway and fluent in Swedish, Norwegian, and English.
• Strong communication and networking skills with a patient- and customer-centric mindset.
• Ability to work independently, prioritize activities, and manage a multiple-product, multiple-disease-area portfolio.
• Scientific understanding of therapeutic areas, products, and competitor landscapes, with the ability to switch between distinct disease and product areas.
• Clear understanding of omnichannel engagement and strong digital skills.
• Ability to collaborate across internal teams and adapt to changing priorities.

Nice to have

• Experience in hematology or a related therapeutic area, especially specialty care or rare disease portfolios.
• An existing network among hematology, immunology, or internal medicine customers.

Culture & Benefits

• Work on life-changing treatments for patients and collaborate across countries and functions.
• Career development through stretch roles, cross-functional moves, and development opportunities.
• Inclusive, high-performing teams with a focus on progress, collaboration, and continuous improvement.
• Employees may be eligible to participate in company benefit programs.