Customer Evolution Manager, SAP AMS

Location: Canada-based remote role, with occasional travel across North America, typically under 15% of working time. The posting also lists Toronto, ON, CA.

Salary: 140,000–200,000 CAD per year.

Company

hirify.global is an international consulting and technology group supporting end-to-end Data & AI transformations through management consulting, technological expertise, proprietary solutions, and applied research.

What you will do

• Own client relationships, executive sponsor connections, account plans, governance cadences, service reviews, escalations, renewals, and retention activities.
• Lead daily SAP AMS delivery by planning work, assigning tickets, coordinating resources, and maintaining SLA and SLO attainment.
• Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, priority incidents, post-incident reviews, budgets, invoicing, margin, and service performance.
• Assess account maturity, build and prioritize improvement backlogs, define measurable objectives, and guide engagements from reactive support toward continuous value creation.
• Identify and qualify Evolution opportunities, coordinating handoffs with Sales and Customer Solution teams.
• Coach consultants, support staffing and succession planning, transition new clients after go-live, and maintain structured client knowledge bases.

Requirements

• At least seven years of relevant ERP experience, including significant SAP delivery exposure and proven SAP Application Management Services, managed services, or comparable ongoing delivery experience.
• Experience owning operational and management-level client relationships, running governance, handling escalations, supporting renewals, and developing accounts.
• Experience applying a structured approach to account maturity assessment, governance, improvement backlogs, measurable action plans, and outcome tracking.
• Strong ITIL-aligned incident, problem, and change management and SLA governance experience; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP.
• Experience managing delivery budgets, margin, multidisciplinary consultant teams, workload allocation, and staffing decisions.
• Experience coaching and developing consultants through feedback, performance management, and skills development.
• Bachelor’s degree required; Information Technology or a related field preferred.
• Good oral and written English communication skills are required for communication with clients across North America.
• Must be based in Canada and able to travel occasionally across North America.

Nice to have

• Experience with Canadian mid-market clients, especially in consumer packaged goods, retail, metals, or mining.
• Experience transitioning SAP S/4HANA clients from go-live to steady-state AMS and advancing engagements toward continuous improvement.
• Hands-on experience with AI-enabled service delivery, structured knowledge management, SAP Cloud ALM, Solution Manager, or a comparable platform.
• ITIL 4 Foundation or equivalent, SAP S/4HANA certification, PMP, PRINCE2, or equivalent certification.

Culture & Benefits

• Permanent contract with flexible remote work; the benefits section also references hybrid flexibility.
• Professional development opportunities and participation in a dynamic professional team.
• Profit sharing and Deferred Profit-Sharing Regime.
• Health and well-being insurance from the first day.
• Employer participation in an RRSP, plus public transit and cell phone allowances.
• Equal-opportunity and employment-equity commitment.

Hiring process

• Submit a resume through the application process.
• Only candidates selected for an interview will be contacted.