Customer Success Director (Fintech)

Location: Amsterdam; frequent travel across the Kingdom of Saudi Arabia and the region

Company

hirify.global provides the Engagement Banking Platform and related software solutions for financial institutions.

What you will do

• Build and maintain long-term relationships with banking customers and senior stakeholders across the region.
• Drive product adoption, license consumption, customer satisfaction, value realization, retention, and Net ARR Growth.
• Develop joint success plans, localize business cases, and guide roadmap planning throughout customer programmes.
• Identify and cultivate customer advocates and collaborate with Marketing on case studies and testimonials.
• Gather product utilization and end-user feedback, manage the Request for Feature process jointly with Services, and inform R&D and UX Research.
• Manage renewals and identify account-growth opportunities in collaboration with Sales.

Requirements

• Bachelor’s degree in Technology, Business, or a related field.
• 10+ years of experience in customer-facing consulting, customer support, delivery, account management, or customer success roles in KSA, focused on the technology or software industry.
• Previous experience requiring technical understanding, particularly in customer success management within a software company.
• Fluent Arabic and strong written and verbal communication skills are required; English proficiency is also required.
• Customer-centric mindset with a focus on customer satisfaction, product adoption, and delivering actionable insights.
• Exceptional communication, presentation, interpersonal, negotiation, influencing, and persuasion skills.
• Ability to work autonomously, own customer success initiatives, prioritize and multitask, and collaborate with Sales, R&D, Services, and partners.
• Understanding of cultural and digital trends and business drivers in the customer’s market.
• Willingness to travel frequently across the region to engage with banks.

Nice to have

• Experience in banking or other financial services.

Culture & Benefits

• Customer-facing role within the Sales team, working cross-functionally with Customer Advisory, Marketing, R&D, UX Research, Services, and partners.
• Regular engagement with C-suite decision-makers, programme leaders, and banking stakeholders.
• Opportunity to influence product enhancements through structured customer feedback and the Request for Feature process.
• Frequent regional travel is an integral part of the role.