Customer Success Manager - Nordics-Swedish Speaking (SaaS)

Location: Amsterdam, Netherlands; flexible work arrangements include periods of remote work. Willingness to travel up to 10% for team and corporate meetings is required.

Company

hirify.global provides an AI-powered SaaS platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Drive customer adoption of the hirify.global Platform and ensure continuous customer ROI.
• Manage post-sale customer relationships, including onboarding, training, success plans, milestones, and business reviews.
• Consult customers on best practices, workflows, product usage, and solutions for specific business outcomes.
• Identify risks in named accounts, manage escalations, and coordinate resolutions with Sales, Services, Support, Marketing, Product, Engineering, Finance, and Training.
• Work with Sales on renewals and identify opportunities for upselling and cross-selling related products.
• Track customer communications, issues, and metrics using customer management tools while advocating for customer needs internally.

Requirements

• Bachelor’s degree or equivalent combination of related experience and education; an advanced degree may be considered in lieu of professional experience.
• At least 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Swedish-speaking capability for the Nordic customer scope.
• Strong communication and presentation skills, with comfort delivering consultative recommendations.
• Ability to understand complex problems and explain their sources simply.
• Self-starter with strong time-management and prioritization skills.
• Working knowledge and practical understanding of fundamental hirify.global technical standards and methods.
• Ability to work on minimally ambiguous problems, evaluate multiple factors, apply defined procedures, and independently prioritize routine assignments.

Nice to have

• Experience supporting a SaaS application.
• Deep commitment to customer success beyond customer satisfaction.

Culture & Benefits

• Flexible work arrangements with reliable internet access required for remote work periods.
• Travel of up to 10% for team and corporate meetings.
• Collaborative work with Services, Support, Marketing, Sales, Product, Engineering, Finance, and Training teams.
• Security and privacy training tailored to the role.
• Equal-opportunity workplace with reasonable accommodations available for applicants with disabilities.