Customer Success Manager (SaaS)

Location: Hybrid working from the Amsterdam office, Amsterdam, Noord-Holland, Netherlands.

Company

hirify.global provides a Talent Management Suite combining applicant tracking, HRIS, and performance management software for HR and People teams, serving 7,000+ customers in 100+ countries.

What you will do

• Own the hirify.global HR customer journey across onboarding, adoption, renewal, and growth.
• Monitor customer health and risk, create action plans for at-risk customers, and manage escalations.
• Drive Customer Success activities supporting gross and net revenue retention, and pass qualified cross-sell and upsell leads to Sales.
• Build playbooks, processes, reporting, forecasting, and tooling for the new Customer Success squad.
• Develop scalable one-to-many programmes from an initial high-touch, one-to-one approach.
• Collaborate with Onboarding, Customer Success, Product, Support, and Sales while sharing customer feedback and market insights.

Requirements

• Experience in a customer-facing B2B SaaS role such as Customer Success, Account Management, Onboarding, Implementation, or a similar position.
• Understanding of how customer value, retention, and growth connect.
• Strong written and verbal English communication skills at minimum C1 level.
• Comfort with ambiguity and the ability to create structure where none exists.
• Ability to combine hands-on execution with strategic thinking in a primarily customer-facing role.
• Confidence handling escalations and bringing the right internal stakeholders together.

Nice to have

• Dutch or German language skills.

Culture & Benefits

• Hybrid work from a canal-side Amsterdam office in a diverse, international environment.
• €1,500 annual learning budget and two dedicated learning days.
• Pension plan, wellness perks, and commuting or travel reimbursement.
• 28 paid holiday days plus two additional days in 2026.
• Work from anywhere for up to four weeks per year, with a €200 home-office budget and work-from-home allowance.
• Apple MacBook and the tools required for the role.

Hiring process

• Internally developed AI tools support recruitment, but every candidate is personally reviewed by the recruitment team.
• Accommodations or support during the recruitment process can be requested.