Danish-Speaking Enterprise Customer Success Manager (SaaS)

Location: Hybrid, based in the Netherlands within commuting distance of the Amsterdam office, with travel across the Benelux region as required. Temporary remote work from anywhere in the world is available for up to two months after six months of employment.

Company

hirify.global is a global HR platform helping mid-sized businesses manage their workforce, improve employee experiences, and support business growth.

What you will do

• Own a strategic portfolio of approximately 15–20 complex Enterprise customers across the Benelux region and build long-term partnerships with executive stakeholders.
• Build and execute Success Plans aligned with customer business goals, adoption milestones, product usage, and measurable outcomes.
• Lead Executive Business Reviews, strategic planning sessions, adoption workshops, and roadmap conversations.
• Build multi-threaded relationships across HR, People, IT, Finance, Procurement, and executive leadership to drive adoption and customer value.
• Monitor customer health, product usage, and engagement data; identify risks and opportunities; and execute mitigation plans.
• Partner with Account Managers, Renewal Managers, Product, Engineering, Marketing, Professional Services, and Support on renewals, expansion, customer outcomes, and internal customer advocacy.

Requirements

• Considerable experience in Enterprise Customer Success or Strategic SaaS Account Management.
• Proven experience managing large, complex Enterprise customers in a modern B2B SaaS environment, including strategic portfolios of approximately 15–20 high-touch customers or comparable enterprise account ownership.
• Strong commercial acumen and experience supporting or owning renewals, retention, expansion, and customer growth.
• Experience using customer health, product usage, and engagement data to drive adoption, identify risks, and improve outcomes.
• Ability to build credibility with CHROs, CIOs, CFOs, and senior business leaders; lead Executive Business Reviews, strategic planning, and value realisation conversations.
• Strong multi-threaded stakeholder management and experience collaborating cross-functionally with Sales, Product, Engineering, Professional Services, and Support.
• Experience supporting customers through complex change programmes, business transformation, or technical implementations.
• Comfort using AI and automation tools to improve productivity, account planning, and customer engagement.
• Excellent communication, presentation, and stakeholder management skills; fluent written and spoken Danish and English.
• Based in the Netherlands within commuting distance of the Amsterdam office and able to travel across the Benelux region as required.

Nice to have

• Experience in HR Tech, HCM, HRIS, or People Technology.
• Experience managing multinational Enterprise customers.
• Experience with a multi-product SaaS platform.
• Familiarity with MEDDPICC, MEDDIC, Sandler, or similar value-selling methodologies.
• Experience with Customer Success platforms such as Gainsight, Totango, Vitally, Planhat, or similar.

Culture & Benefits

• Inclusive workplace where employees are encouraged to bring their whole selves to work.
• Hybrid working from day one and a work-from-home setup cash allowance.
• Temporary remote work from anywhere in the world for up to two months after six months of employment.
• Competitive compensation, benefits, pre-IPO equity, company share options, annual wellness benefits, and a pension scheme with 4% auto-enrolment from day one.
• Four additional annual leave days, two annual Social Impact Days, a birthday day off, employee referral programme, and regular company and team social events.