Customer Success Director (AI)

TL;DR

Customer Success Director (AI): Establishing strategic relationships with global enterprise customers to achieve their CX vision using AI-powered orchestration with an accent on C-level engagement and value realization. Focus on driving long-term adoption of AI capabilities, orchestrating cross-functional account strategies, and ensuring high retention rates for strategic brands.

Location: Amsterdam (Flexible)

Company

hirify.global provides an AI-Powered Experience Orchestration platform that connects people, systems, and data to help organizations deliver personalized customer service at scale.

What you will do

• Act as a strategic advocate for global brands to ensure they rapidly realize business outcomes through AI-powered CX solutions.
• Build and maintain high-level relationships with C-Suite executives to identify business pain points and prescribe relevant products.
• Develop and execute comprehensive Customer Success plans to drive adoption and measurable value realization.
• Orchestrate cross-functional alignment with Account Executives, Solution Consulting, and Professional Services to ensure seamless onboarding and growth.
• Establish a regular cadence of Executive Business Reviews (EBRs) to track progress toward stated business objectives.
• Collaborate with Product Management to address product gaps and capture customer-driven ideas.

Requirements

• 10+ years of experience in a customer-facing role within the contact center or a related industry.
• Fluent Dutch and English language skills are required.
• Experience managing multiple large, complex global customers with multi-million dollar revenue portfolios.
• Bachelor’s Degree in a technology or business-related field.
• Proficiency with CRM tools such as Salesforce and Gainsight.
• Strong leadership profile capable of influencing cross-functional teams to meet evolving customer needs.

Culture & Benefits

• Flexible-first culture with varied ways of working to support employee productivity.
• Opportunities for growth in the AI era through leadership development and mentorship programs.
• Well-being resources, paid volunteer time, and August Free Fridays.
• Work within a globally recognized organization certified as a Great Place to Work in 17 countries.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (typically no more than five interviews in total).