обновлено 6 дней назад
Customer Success Director (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Director (AI): Building strategic customer success plans and executive relationships for AI-powered customer experience solutions with an accent on adoption, value realization, retention, and revenue growth. Focus on advising C-level customers, orchestrating cross-functional account teams, and driving complex renewal, expansion, and customer outcome strategies.
Location: Amsterdam, Netherlands (Flexible)
Company
provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.
What you will do
- Build strategic relationships with C-level executives at large, complex global customers.
- Advise customers on products, services, use cases, and strategies that address business pain points and deliver measurable outcomes.
- Create customer success plans, lead executive business reviews, and drive adoption and value realization.
- Act as an escalation point and coordinate cross-functional teams across account management, solution consulting, professional services, technical account management, renewals, product management, and business consulting.
- Develop renewal, growth, cross-sell, and up-sell strategies while supporting retention and recurring revenue growth.
- Coach and mentor Customer Success managers and share best practices with the global customer success community.
Requirements
- 10+ years of experience in a customer-facing role in the contact center or a related industry.
- Bachelor’s degree in technology, business, or a related field.
- Experience managing multiple large, complex global customers and several million dollars in revenue.
- Strong relationship-building, proactive engagement, leadership, interpersonal, written, and presentation skills.
- Experience with PowerPoint, Excel, Word, Salesforce, Gainsight, online communities, and social media platforms.
- Fluent Dutch and English are required.
Nice to have
- Knowledge of another EU language.
Culture & Benefits
- Flexible-first working culture within a global organization.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
- Opportunity to work with AI-powered technology operating at enterprise scale.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Most processes include no more than five interviews before final steps are communicated.
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