Customer Success Director (AI)

Location: Amsterdam, Netherlands (Flexible)

Company

hirify.global provides AI-powered experience orchestration technology that connects people, systems, data, and AI for more than 8,000 organizations in over 100 countries.

What you will do

• Act as a strategic advocate for global enterprise customers and advise senior executives on customer experience goals, business pain points, products, and services.
• Create Customer Success plans and drive onboarding, adoption, value realization, retention, renewal, advocacy, and growth.
• Establish Executive Business Reviews, prepare account reviews, and align renewal and expansion strategies.
• Manage escalations and coordinate cross-functional account teams across Account Executive, Solution Consulting, Professional Services, Technical Account Management, Renewals, Product Management, and Business Consulting.
• Identify cross-sell and up-sell opportunities, incremental bookings, product gaps, and personalized adoption strategies.
• Coach and mentor Customer Success managers and share best practices across the global Customer Success community.

Requirements

• 10+ years of experience in a customer-facing role in a contact center or related industry.
• Bachelor’s degree in a technology- or business-related field.
• Experience managing multiple large, complex global customers and several millions in revenue.
• Strong ability to build relationships and engage proactively using digital touch capabilities.
• Ability to thrive in a dynamic environment.
• Excellent written, verbal, interpersonal, and presentation skills.
• Leadership ability to unify, influence, and inspire cross-functional teams around changing customer needs.
• Experience with PowerPoint, Excel, Word, Salesforce, Gainsight, online communities, and social media platforms.
• Fluent Dutch and English language skills.

Nice to have

• Any other EU language.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible-first ways of working within a global team of nearly 7,000 employees.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• hirify.global is Great Place to Work certified in 17 countries.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by final-step communication.