Account Manager - Merlin ERP

Location: Remote working model in the United Kingdom

Company

hirify.global provides mission-critical, industry-specific ERP, supply chain management, and compliance software to specialized organizations in more than 20 industries and 80 countries.

What you will do

• Manage and grow a portfolio of existing Merlin ERP customers across the UK, focusing on AI adoption and SaaS conversions.
• Build long-term relationships with stakeholders and decision-makers and act as the primary commercial contact.
• Identify and develop expansion opportunities through SaaS migration, upselling, cross-selling, and AI-based products.
• Develop strategic account plans, manage the full expansion sales cycle, and achieve quarterly and annual sales targets.
• Manage renewals, monitor customer health and product usage, and identify churn risks and retention opportunities.
• Maintain Salesforce pipeline, forecasts, account plans, and customer information while collaborating with Customer Success, Support, Presales, Product Management, and Marketing.

Requirements

• At least two years of experience in software or SaaS sales.
• Proven experience selling ERP, software, or SaaS solutions to SMB or mid-market organizations.
• Experience managing existing customer accounts and identifying sales opportunities.
• A proven track record of managing renewals and retention while generating additional annual recurring revenue.

Nice to have

• Experience in distribution, wholesale, merchanting, logistics, or manufacturing.

Culture & Benefits

• Dynamic and fast-paced work environment.
• Remote working model in the UK.
• Pension plan, life assurance, and income protection scheme.
• 25 days of holiday plus bank holidays.
• Inclusive culture focused on diversity, equity, and inclusion.