Head of Client Onboarding

Location: Europe; fully remote

Company

hirify.global is a B2B appointment-setting and client-services company serving businesses across 50+ industries, including startups and Fortune 500 companies.

What you will do

• Lead the new Intake pod responsible for every new client’s first three months: onboarding, campaign launch, first booked meetings, and handoff to the long-term account team.
• Manage Account Strategists and SDRs, assign accounts, coach performance, and make hiring or replacement decisions.
• Diagnose and fix campaigns that are not booking meetings by reviewing lists, copy, targeting, and SDR execution.
• Join escalation calls with US clients, reset expectations, and support at-risk accounts.
• Own metrics including trial-to-long-term conversion, appointments against plan, time to first appointment, and onboarding time.
• Rebuild and improve the Intake function, onboarding, handoff, and hiring processes.

Requirements

• Hands-on background as an SDR/BDR, AE, CSM, or AM, followed by leadership experience in the same function.
• Experience managing a client-facing team, including hiring and letting people go.
• Practical knowledge of at least one outbound channel: cold email, calling, or LinkedIn.
• Advanced English at C1 level and confidence handling difficult calls with US clients.
• Ability to move quickly, start initiatives within days rather than weeks, and make timely people decisions.

Nice to have

• Experience in an outbound or lead-generation agency, SDR outsourcing, or another client-services business with 50–200 people.
• Experience working with US clients.
• Experience building or rebuilding an onboarding, customer-success, or delivery process.
• Daily use of AI tools.

Culture & Benefits

• Fully remote environment with flexible hours.
• 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
• Regular feedback, 1:1s, internal mobility, knowledge-sharing, an internal wiki, and a business-book library.
• Mental-health lectures and well-being support.
• Alignment with U.S. holidays, online team-building events, and all-hands gatherings.
• The role offers ownership of a priority function with scope, team size, and budget expected to grow.

Hiring process

• 30-minute recruiter introduction call.
• Case review and discussion with the Managing Director; real materials are shared in advance.
• Final interview with the CEO.