Customer Success Executive (AI)

Location: South Africa; fully remote

Compensation mentioned: Medical Benefit up to R 29 016 per year; R400 per month toward the “be your best Yu” budget.

Company

hirify.global is a technology-driven insurance company combining group insurance, technology, behavioural science, and gamification to help employees build healthier habits and improve engagement.

What you will do

• Manage a growing portfolio of small and medium-sized business clients using systems, data, and AI tools to prioritise work and conduct proactive outreach.
• Identify client-data trends, including engagement declines, and act before they become problems.
• Handle client and employee requests, resolve issues quickly, and support end users with questions about the app and benefits.
• Manage simple SaaS contract renewals for assigned clients.
• Balance multiple requests and priorities while staying organised.
• Work cross-functionally to deliver strong client and member experiences.

Requirements

• Willingness to learn, take ownership, and get involved in a broad range of work.
• Comfort with technology and curiosity about using AI and automation to work more effectively.
• Confidence with data, or willingness to develop data skills, with the ability to turn observations into action.
• Strong organisation skills and the ability to manage multiple requests and stakeholders.
• Clear, friendly written and verbal communication.
• Collaborative, supportive approach to teamwork.
• Customer support or customer success experience is preferred but not essential.

Nice to have

• Experience with customer renewals.
• Experience in SaaS, wellbeing, or insurance.

Culture & Benefits

• Remote working with a package including a laptop, desk, and chair, plus flexible working and access to co-working space.
• Competitive base salary and potential share options.
• Medical benefit, group life cover, pension contributions, and 25 days of annual leave plus one additional personal day and 13 South African public-holiday leave days.
• Access to the hirify.global app, wellbeing rewards, discounts, Meditopia, and Fiit.
• Generous parental leave, unlimited professional coaching, and a monthly personal development budget.
• People-first, values-led, collaborative culture focused on diversity, inclusion, and professional growth.