Manager of Customer Success (AI)

Location: New York, New York, United States; remote work available within the United States.

Company

AlphaSense provides an AI-powered market intelligence and workflow orchestration platform for business and finance organizations, combining domain-specific AI with more than 500 million business documents.

What you will do

• Lead, coach, and develop approximately 3–5 client-facing Product Specialists.
• Ensure product demos and adoption campaigns are persona-specific, data-driven, and connected to measurable customer outcomes.
• Partner with sales leadership to prioritize strategic accounts and align team coverage and resources.
• Build scalable playbooks, demo flows, and talk tracks using product usage data and GenAI adoption insights.
• Collaborate with Enablement, Marketing, and Product teams on messaging, customer feedback, and new initiatives.

Requirements

• 2+ years of experience in a client-facing SaaS role, such as Customer Success, Sales Engineering, Product Specialist, or a similar position.
• 1+ year of experience leading high-performing teams.
• Deep understanding of financial services workflows.
• Exceptional communication and presentation skills, including the ability to tailor narratives for senior stakeholders.
• Data-driven approach to prioritization and measuring success.
• Ability to thrive in a fast-paced, high-growth environment and build for scale.

Nice to have

• Expertise in investment banking, private equity, or hedge funds.

Culture & Benefits

• Full-time role with remote work available within the United States or work from the New York location.
• Equal-opportunity workplace committed to respecting and supporting all individuals.
• Reasonable accommodation is provided to qualified employees with protected disabilities where required by applicable law.
• AlphaSense does not charge candidates for applications, equipment, or training; official communications come from an @alpha-sense.com address.