Executive, Retail Customer Success (AI)

Location: Hybrid, Building no. 267D Al Reem Plaza, Sharjah, United Arab Emirates; UAE nationals only

Company

hirify.global is a consumer intelligence company providing retail and consumer insights through analytics and technology platforms across more than 100 markets.

What you will do

• Manage, monitor, and improve delivery and service tasks, including snapshot delivery and query resolution.
• Resolve client queries and provide data or information according to contractual terms, success criteria, tracking requirements, and agreed ways of working.
• Triage client requests across markets and client category groups, track actions, and identify improvement needs.
• Coordinate with NIQ and market Customer Service teams to investigate issues and agree resolutions.
• Support the servicing elements of Joint Business Plans and coordinate client ways of working.
• Meet performance KPIs focused on on-time delivery, data accuracy, quality, and work discipline.

Requirements

• UAE national status is required.
• Graduate or master's degree with 0–3 years of work experience.
• Strong written and verbal English communication skills.
• Strong Microsoft Excel skills, including pivot tables, VLOOKUP, conditional functions, conditional formatting, chart building, and formatting; working knowledge of PowerPoint is required.
• Analytical ability and interest in data and operational processes.
• Project management aptitude, including task sequencing, critical-path thinking, and problem solving.
• Good organization, reliability in meeting deadlines, teamwork, clear customer communication, and the ability to translate technical details for different customer contexts.
• Accuracy, consistency, initiative, attention to detail, sound judgment, influencing skills, and the ability to adapt to changing priorities and work calmly under pressure.
• Working knowledge of AI tools and the ability to apply them to query resolution, automation, and productivity improvements.

Nice to have

• Research industry knowledge.

Culture & Benefits

• Hybrid, multicultural working environment with collaboration across teams and stakeholders.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.