Customer Experience Success Manager (AI)

Location: New York, NY, US; hybrid and flexible work environment

Annual base salary: $70,000–$80,000 USD

Company

hirify.global is a NASDAQ-listed public company providing enterprise video, media, AI, and digital experience solutions to global enterprises.

What you will do

• Drive product adoption and customer success by aligning video, media, and AI solutions with customer needs and business goals.
• Manage a portfolio of customers at scale through proactive outreach, digital engagement, and data-driven strategies.
• Monitor customer health, identify churn risks, and create mitigation plans supporting retention and renewals.
• Identify growth opportunities and collaborate with Sales on account expansion.
• Build technical expertise in products, integrations, APIs, and implementation environments.
• Use AI, automation, and digital tools to improve engagement, operational efficiency, and customer outcomes while collaborating with Sales, Support, and Product.

Requirements

• 1–2 years of experience in a customer-facing role, such as Customer Success, Account Management, or Technical Support, preferably in a SaaS or AI-native company.
• Bachelor’s degree or equivalent practical experience.
• Excellent written and verbal English communication skills.
• Strong technical aptitude and ability to learn complex product functionalities quickly.
• Analytical and problem-solving skills, including the ability to translate data into actionable insights.
• Strong customer orientation, ownership, organization, and ability to manage multiple priorities.
• AI fluency and adaptability, including curiosity about emerging technologies, willingness to experiment with AI tools, and ability to learn and apply new technologies.

Nice to have

• Experience in scaled or digital customer success.
• Familiarity with SaaS platforms, APIs, integrations, or cloud technologies.
• Experience with CRM, customer success, analytics, or AI-powered tools.
• Knowledge of video, media, e-learning, or digital experience industries.
• Multilingual proficiency.

Culture & Benefits

• Hybrid, flexible work environment.
• Zero employee premium health plan from day one, plus dental and vision benefits.
• FSA and 401(k) with company match.
• Mobile plan and home internet reimbursement.
• Personal and professional development programs.
• Occasional cross-company long weekends.