Customer Success Executive (Retail)

Location: Hybrid, with regular in-office presence required at the Toronto, Minneapolis, or Rogers, AR office.

Annualized on-target compensation: $95,800–$148,500, including base salary and annualized commission target.

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Develop and maintain executive-level customer relationships and lead ongoing account teams.
• Manage a portfolio of up to 15 enterprise and multiproduct accounts.
• Monitor trading partner onboarding, customer additions, and platform adoption while aligning plans with customer business goals.
• Ensure on-time delivery of products and services, provide product feedback, and act as the primary contact for status and updates.
• Lead customer and internal change management, advocate for best practices, and overcome resistance to process changes.
• Coach and guide team members, lead by influence, and support decision-making across the organization.

Requirements

• At least 10 years of related experience in retail or account management with a Bachelor’s degree; or 6 years with a Master’s degree; or an equivalent combination of education and experience.
• Proven success working with and aligning executive-level stakeholders.
• Excellent organizational, written, and oral communication skills, along with initiative, vision, and enthusiasm.
• Ability to provide informal coaching and leadership across account teams and the organization.
• Demonstrated success analyzing complex situations, defining objectives, and developing strategies and action plans.
• Strong background negotiating contract business terms and understanding terms and conditions.
• Ability to work with internal teams to resolve issues using forward-thinking solutions.
• Excellent planning and project management capabilities.
• Entrepreneurial outlook with the ability to influence the company’s future direction through trend analysis and hands-on experience.

Nice to have

• MBA.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Hybrid work model with regular office attendance.
• Comprehensive benefits supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, belonging, and equal employment opportunity.