IT Support Analyst (Cybersecurity)

Location: US, Remote; remote coverage for East Coast-based employees, with onsite technical support responsibilities.

Base salary: $115,000–$130,000 per year, plus equity and benefits.

Company

hirify.global is a remote cybersecurity product company developing NodeZero, an autonomous penetration-testing and security assessment platform.

What you will do

• Provide remote and onsite technical support for hardware, software, network connectivity, conference room and AV equipment, printers, and peripherals.
• Resolve help desk tickets involving endpoint issues, account access, collaboration tools, and ticket queue management.
• Support employee onboarding and offboarding, including equipment provisioning, account setup, and device retrieval.
• Perform routine identity and access tasks such as password resets, MFA support, and access requests.
• Support endpoint management, imaging, patch verification, asset tracking, and device compliance activities.
• Maintain ticket and asset records, follow runbooks, document fixes, and escalate complex or high-impact issues.

Requirements

• 2–4 years of experience in IT support, help desk, or IT operations.
• Foundational experience supporting MacOS and/or Windows, enterprise collaboration software, and distributed employees.
• Familiarity with Jira or Jira Service Management.
• Experience with Okta, Entra, or a similar identity platform, and with Jamf, Iru, or Intune.
• Expertise in Google Workspace, Slack, and Zoom, with clear communication for technical and non-technical users.
• Ability to prioritize concurrent requests, troubleshoot independently, and escalate issues with accurate context.

Nice to have

• CompTIA A+, ITIL Foundation, or similar certification.
• Experience in a high-growth SaaS or cybersecurity company.
• Experience improving onboarding, offboarding, endpoint management, or knowledge base processes.

Culture & Benefits

• Remote and hybrid work models are supported depending on role and location.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Equity package in the form of stock options for full-time roles.
• Inclusive, collaborative environment focused on ownership, integrity, learning, and continuous improvement.