Desktop Support Technician (Mac)

Location: San Francisco, California, USA; hybrid office-based role requiring work from the San Francisco office at least three days per week (Monday–Wednesday)

Estimated base pay: $43.08–$53.85 USD per hour

Company

hirify.global develops an observability platform that helps companies monitor and optimize complex digital systems in an AI-first environment.

What you will do

• Provide Tier 1 and Tier 2 technical support to employees in person and through Slack, email, and remote channels.
• Configure, deploy, and troubleshoot Mac laptops, printers, peripherals, operating systems, desktop software, and custom applications.
• Provision and de-provision user accounts and system access using SaaS and IT service management tools.
• Deliver technology enablement, training, meeting support through Google Meet, and global remote assistance.
• Maintain accurate hardware inventories and support requests through the JSM ticketing system.
• Collaborate with Security and Facilities partners and participate in a global emergency on-call rotation.

Requirements

• 5+ years of experience supporting Mac hardware.
• Deep expertise with Google Workspace, Okta, Slack, JSM, and other SaaS applications.
• Familiarity with Moveworks or comparable generative copilot platforms and JAMF Pro.
• Network knowledge and troubleshooting skills, along with strong critical thinking and creative problem-solving abilities.
• Excellent English communication skills.
• Ability to work independently and collaboratively while providing an empathetic, high-quality end-user experience.

Nice to have

• Apple Certified Macintosh Technician or Apple Certified Support Professional certification.
• Google Workspace, ITIL, or Google IT Support Professional certification.
• Comfort using the command line.
• Familiarity with Python, Bash, or JavaScript.

Culture & Benefits

• Flexible workforce model supporting office-based, remote, and hybrid workplaces, with this role primarily office-based.
• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan with company match, 11 paid holidays, paid time off, and volunteer time off.
• Inclusive environment focused on collaboration, learning, and professional development.

Hiring process

• Employment eligibility and identity verification are required.
• A criminal background check is required.
• Visa sponsorship is not available; the role may require an export compliance assessment.