Junior Customer Service Consultant DACH & International (German Speaker)

Location: Fully remote from Spain, with listed locations in Barcelona, Bilbao, Madrid, Málaga, Marbella, Tarragona, and Valencia. Work from abroad within Europe is available for up to 12 weeks per year, with a maximum of 4 consecutive weeks.

Company

hirify.global is a digital health and fitness SaaS company serving trainers, studios, clubs, and corporate wellness clients worldwide.

What you will do

• Investigate and resolve system issues in collaboration with the product department.
• Provide efficient customer support through email and phone.
• Build customer relationships to improve retention and loyalty.
• Offer creative solutions, handle objections, and de-escalate difficult client situations.
• Address churn risks, cancellations, and payment-related questions.
• Contribute feedback and participate in projects that improve departmental processes.

Requirements

• Native or near-native German proficiency in written and verbal communication.
• Good written and verbal English skills are required.
• 0–2 years of experience in a customer-facing role.
• Tech-savvy, with critical and logical thinking skills.
• Proven problem-solving ability and a practical approach to finding solutions.
• Structured and organized, with good time management and attention to detail.
• Confident, adaptable, and positive.

Nice to have

• Previous experience in SaaS or software customer success; this is not a call center position.

Culture & Benefits

• Full-time remote work from Spain for the Amsterdam-based office and global teams.
• 23 paid vacation days per year based on a full-time contract.
• Home office setup and hardware provided.
• Access to health and fitness programs, company-wide challenges, and on-demand psychological coaching.
• International environment with more than 35 nationalities, a flat hierarchy, and opportunities for personal and professional growth.
• Company sports events and other team events throughout the year.

Hiring process

• Apply through the “Apply for this Job” button.
• The recruitment team aims to respond within 10 working days.
• Applicants are encouraged to apply if they meet at least 70% of the criteria.