Trilingual Trainer EMEA (Learning & Customer Success)

Location: Paris; fully remote work possible anywhere in France.

Company

hirify.global provides a collaborative learning platform that helps organizations build learning cultures and improve employee engagement.

What you will do

• Master the platform from user and administrator perspectives and become certified in the Collaborative Learning methodology.
• Own and deliver the One-to-Many offer, including Engagement Academy workflows and Stadium webinars.
• Update Academy content based on product releases and create localized content, new webinar formats, gamification, toolkits, and training paths.
• Analyze Academy completion rates and Stadium satisfaction scores to improve the training catalog.
• Share client adoption insights with Customer Success and Product teams and contribute to the Confluence knowledge base.
• Lead improvements to the One-to-Many strategy and onboard and mentor new Trainers.

Requirements

• 3+ years of successful experience as a Trainer or successful client-facing experience in Customer Success or Customer Care.
• Impeccable spelling and grammar in German, English, and French.
• Excellent writing skills across different styles and tones.
• Recognized listening and teaching skills.
• Ability to express ideas clearly and concisely in writing and orally.
• Proactive approach and preference for a strong results-oriented culture.

Nice to have

• Previous experience in the learning industry.

Culture & Benefits

• Fully remote work in France with flexible hours.
• Work-from-home stipend, RTT, lunch vouchers, medical insurance, and gym subscription.
• One month of parental leave for the second parent.
• Variable compensation component and equity.
• Employee resource groups covering mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Hiring process

• Phone screen with the Talent Acquisition Manager.
• Discovery, case study, clarification, and culture fit meetings with relevant team members and leaders.
• Offer following the interview process.