Customer Care Expert (French Market)

Location: Dublin, Ireland. Hybrid position requiring at least 2 days per week in the Dublin office. Applicants must be located in Ireland and eligible to work full time in the Republic of Ireland.

Company

Builds web creation and business products used by hundreds of millions of users worldwide, with a focus on online growth and AI-enabled product development.

What you will do

• Support users through calls, chats, and email.
• Understand users’ business goals, identify their needs, and advise them on their websites and businesses.
• Resolve user problems and explain additional ways to achieve their goals online.
• Analyze user behavior, content suitability, and content relevance to understand their impact on user satisfaction.
• Build positive customer relationships and improve the user support experience.
• Collaborate with other departments and product teams to align support with user needs.

Requirements

• Fully proficient French and fluent English.
• At least 1 year of customer service experience in any industry.
• Located in Ireland and eligible to work full time in the Republic of Ireland.
• Proactive problem-solving skills, independence, and initiative in finding solutions.
• Professional approach, interest in helping others succeed, and curiosity about users’ needs.
• Strong communication skills for thoughtful and effective problem-solving.
• Fast-learning ability and an adaptable, can-do attitude.
• Tech-savvy and eager to explore new technologies.
• CV submitted in English.

Culture & Benefits

• Hybrid, office, or remote work models may be available depending on the site; this role is specifically hybrid.
• Friendly atmosphere, diverse growth opportunities, and collaboration in a global Customer Care organization.
• Minimum two days per week working from the Dublin office.
• Choice of standard five-day shifts or compressed four-day Power Shifts.
• Available standard shifts are 12:00–21:00 or 13:00–22:00, Monday to Friday.
• Available Power Shifts are 07:00–18:00 Monday to Thursday or 11:00–22:00 Tuesday to Friday.