Customer Care Specialist (French Market)

Location: Barcelona, Spain. Hybrid schedule with 2 days of home office per week and up to 4 additional fully remote weeks during summer and December.

Company

hirify.global provides restaurant discovery and booking services through hirify.global App, restaurant management software, hirify.global PAY, and hirify.global Gift Card, operating across 11 European countries.

What you will do

• Answer B2C and B2B customer requests by phone, email, and chat.
• Understand customer needs and provide clear, accurate, and solution-oriented information.
• Handle questions, issues, and complaints with professionalism and empathy.
• Follow up on requests and manage several priorities while maintaining attention to detail.
• Work independently, request support when needed, and collaborate with other teams.

Requirements

• Based in Barcelona.
• Native-level French and fluent English.
• Excellent written and verbal communication skills.
• Customer-focused, empathetic, proactive, autonomous, solution-oriented, and professional in challenging situations.
• Ability to manage multiple requests and priorities while maintaining attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of CRM tools.
• Experience in a customer support environment.

Culture & Benefits

• Permanent contract and flexible hybrid working environment.
• Competitive fixed salary, bonus, and equity.
• Multicultural environment with international teams and offices across Europe.
• Health insurance fully covered by the company, plus life and disability insurance.
• Lunch vouchers, lifestyle benefits, continuous learning programs, and free Calm app access.
• Paid parental and caregiver leave, work-life balance support, dining facilities, and team-building events.