Customer Care Expert (German)

Location: Kyiv; remote work is listed for the role. Working hours: Monday–Friday, 09:00–18:00.

Company

hirify.global develops web creation and online business products used by hundreds of millions of people worldwide, with AI used in its products.

What you will do

• Support users through calls, chats, and email.
• Understand users’ business goals, identify their needs, and advise them on their websites and businesses.
• Help users solve problems and explain additional ways to achieve their goals online.
• Analyze user behavior, content suitability, and content relevance to assess their impact on satisfaction.
• Build positive customer relationships and improve customer satisfaction.
• Work with product teams and other departments to improve user support and align on user needs.

Requirements

• Full professional proficiency in German and at least intermediate English.
• At least 1 year of customer service experience in any industry.
• Proactive problem-solving skills, independence, and initiative in finding solutions.
• Strong interest in helping others succeed and understanding user needs.
• Strong communication skills for thoughtful and effective problem resolution.
• Ability to learn quickly and adapt with a can-do attitude.
• Technical aptitude and eagerness to explore new technologies.
• CV submitted in English.

Culture & Benefits

• Work in a global Customer Care organization representing users’ voices and collaborating closely with Product.
• Friendly atmosphere, diverse growth opportunities, and a dynamic working environment.
• Office, remote, or hybrid work models may be available depending on the site.
• Collaborative, high-performing teams and an inclusive equal-opportunity workplace.