Customer Care Expert (German Market)

Location: Dublin, Ireland. Hybrid work requires a minimum of 2 days per week in the Dublin office; remote work is 100% remote for candidates permanently residing anywhere within the Republic of Ireland. Applicants must be located in Ireland and eligible to work full time in the Republic of Ireland.

Company

hirify.global develops online products and services that help users create, manage, and grow their online presence.

What you will do

• Provide customer care through calls, chats, and email.
• Understand users’ business goals, uncover their needs, and advise them on their sites and businesses.
• Help users solve problems and identify additional ways to achieve their goals online.
• Analyze user behavior, content suitability, and content relevance to assess effects on user satisfaction.
• Build positive customer relationships, improve the support experience, and collaborate with departments and product teams.

Requirements

• Fully proficient in German and fluent in English.
• At least 1 year of customer service experience in any industry.
• Located in Ireland and eligible to work full time in the Republic of Ireland.
• Proactive problem-solving skills and the ability to work independently and take initiative.
• Professional approach, with an interest in helping others succeed and understanding user needs.
• Strong communication skills for thoughtful and effective problem-solving.
• Fast-learning ability, adaptability, and a can-do attitude.
• Technology proficiency and eagerness to explore new technologies.
• CV must be submitted in English.

Culture & Benefits

• Choose a hybrid or remote work model depending on the selected arrangement.
• Hybrid employees work from the Dublin office at least 2 days per week and from home on the remaining days.
• Work Monday to Friday from 11am to 8pm.
• Work in a collaborative customer care organization that partners closely with Product and represents users’ needs.
• Access diverse growth opportunities in a dynamic and friendly environment.