New Business Account Executive (CPaaS)

Location: Remote, based in the UK or Ireland; approximately 25% travel for customer and team meetings.

Company

Twilio provides cloud communications and customer engagement solutions used by businesses and developers worldwide.

What you will do

• Acquire new enterprise customers and drive ACV for assigned accounts while maintaining customer satisfaction.
• Build intelligent outreach campaigns with SDR and SE teams and develop sustainable pipeline growth through direct sales, partnerships, and networking.
• Manage the full sales cycle from lead qualification through pricing proposals, negotiation, contract management, and closure.
• Sell complex communications solutions to technical and business audiences and simplify contractual, technical, and financial details.
• Manage multiple enterprise deals and priorities while building relationships with executives, decision-makers, and key stakeholders.

Requirements

• 6+ years of enterprise sales experience with a record of personally selling and closing complex solutions to enterprise and software companies.
• Experience identifying, mapping, and prospecting enterprise accounts, managing large enterprise clients, and meeting or exceeding sales targets.
• Proven success selling complex technical solutions such as cloud communications platforms, APIs, Conversational AI, or enterprise software.
• Experience with Fortune 500 or similarly large enterprises and quota-driven environments, including closing high-value six- to seven-figure deals.
• Expertise in solution-based or consultative selling, prospecting, lead generation, presentation, negotiation, and complex contract management.
• Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners, and enterprise stakeholders.
• Familiarity with MEDDPICC and other sales qualification methodologies.
• Ability to work in a dynamic environment, balance competing priorities, and manage multiple projects or deals.

Nice to have

• Experience selling to both business and technical audiences.
• Understanding of the CPaaS and Customer Engagement ecosystem, including cloud communications, contact centre productivity, Conversational AI, communications APIs, and integrations.
• Knowledge of telecommunications industry dynamics and enterprise technology architecture, including how CPaaS solutions integrate with existing systems.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program, varying by location.
• Culture focused on initiative, problem-solving, inclusion, connection, and positive community impact.

Hiring process

• Applications are reviewed through a hiring process supported by AI, with final decisions made by Twilio employees.
• Twilio conducts formal interviews and will not request payment, gift cards, cryptocurrency, banking information, or interviews exclusively through text-based messaging apps.