Customer Experience Specialist (CES) – RD/RBD - Netherlands (Rare Diseases)

Location: Based in the Netherlands; field-based role covering the Netherlands with regular travel to HCPs, KOLs, scientific events, and internal country or North Europe meetings.

Salary: €57,600–€76,800 per year.

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines, including treatments for rare diseases.

What you will do

• Build and maintain relationships with healthcare professionals, including hematologists, allergists/immunologists, oncologists, and internal medicine specialists.
• Execute sales and marketing plans and achieve or exceed sales targets and KPIs across multiple rare disease indications.
• Develop strategic account plans, prioritize territory activity, and manage customer journeys through cross-functional collaboration.
• Address access challenges with HCPs and budget holders and support reimbursement and market access activities.
• Provide field insights to brand teams and contribute to local sales, marketing, omnichannel, and customer engagement initiatives.
• Maintain compliance with hirify.global policies, procedures, regulations, ethics, and business integrity standards.

Requirements

• At least 5 years of pharmaceutical sales experience.
• Based in the Netherlands and fluent in Dutch and English.
• Strong communication, networking, customer and patient focus, teamwork, self-reliance, prioritization, adaptability, and growth mindset.
• Ability to manage a multiple-product, multiple-disease-area portfolio and switch between distinct disease and product areas.
• Scientific understanding of therapeutic areas, products, and competitor landscapes.
• Clear understanding of omnichannel engagement and strong digital skills.
• Deep understanding of customers and accounts in hematology, immunology, or internal medicine settings.

Nice to have

• Experience in hematology or a related therapeutic area.
• An existing network of customers in hematology, immunology, or internal medicine.
• Experience in pharmaceutical sales within specialty care or rare disease portfolios.

Culture & Benefits

• Work on life-changing treatments supporting patients, communities, and the planet.
• Collaborate across borders, functions, brand organizations, and North Europe teams.
• Access stretch roles, cross-functional career moves, and development opportunities.
• Join inclusive, high-performing teams with equal-opportunity employment practices.
• Employees may be eligible for company employee benefit programs.