Strategic Client Success Manager

Location: California, US; remote work with travel to client locations as required, including overnight stays when necessary.

Company

hirify.global provides mobility-related products and services supported by customer, operations, and contract management functions.

What you will do

• Develop administrative systems, maintain accurate records, and monitor document management, data accuracy, information security, and incident tickets.
• Design customer experience strategies, analyze feedback and service metrics, and implement initiatives that improve satisfaction and service quality.
• Support implementation handovers and serve as the primary customer contact throughout the Operations and Maintenance phase.
• Manage stakeholder communication, executive reports, customer interactions with Sales and Product Teams, and client change requests.
• Oversee operational processes, audits, invoicing, contract renewals, option years, and support for court and administrative hearings.
• Monitor contract requirements, service levels, applicable regulations, and assigned customer revenue and margin targets.

Requirements

• Bachelor’s degree in business administration, management, or a related field.
• Extensive experience in program management, executive administration, or a similar role with a proven record of success.
• Strong experience enhancing customer experience and driving operational improvements.
• Exceptional organizational, communication, and problem-solving skills.
• Working knowledge of Microsoft Office, including Excel, Word, and Power BI.
• Willingness to travel to client locations, including overnight stays when necessary.
• Ability to pass an NLETS background check.

Culture & Benefits

• Remote work arrangement in California with required client-location travel.
• Values emphasize accountability, customer focus, integrity, ethical judgment, courage, collaboration, inclusion, and continuous improvement.
• Equal opportunity employment is provided without regard to protected characteristics.
• Candidate data may be retained with explicit consent for up to two years after the recruitment process closes.