Senior Technical Account Manager (Retail Technology)

Location: Remote; the job is available in two locations.

Company

hirify.global is a global technology company providing connected solutions for transport, roadside convenience retail, fleet operations, automotive service, payments, EV charging, and retail automation.

What you will do

• Act as the lead customer contact for a major oil customer, providing leadership, guidance, and oversight for customer success and retention.
• Monitor closed-loop service processes, SLA obligations, payment system equipment trends, service contractor performance, and resolution requirements.
• Manage Authorized Service Contractor dispatches, open cases, aging, status updates, estimated completion times, work orders, and performance data.
• Establish procedures for service contract compliance and lead cooperative business planning, performance targets, process improvements, metrics, and action plans.
• Provide site management and technical support, including site changes, escalations, POS/alarm projects, help desk standards, and 24/7/365 support-center activities, including assigned off-hour coverage.
• Perform root-cause technical analysis, control costs, achieve margin and KPI targets, meet delivery commitments, and maintain customer satisfaction.

Requirements

• Four-year undergraduate degree in Business, Marketing, or equivalent experience.
• Demonstrated project management skills and the ability to drive results.
• Strong technical knowledge of Gilbarco Veeder-Root equipment.
• Strong analytical capability and the ability to use resources to meet customer contractual requirements.
• Excellent verbal and written customer service and communication skills.
• Proficiency with Microsoft Office, including Excel, Word, Visio, and PowerPoint.
• Ability to travel if needed and provide customer presentations and training where applicable.

Nice to have

• Experience with Microsoft Office Suite, Power BI, and apps.

Culture & Benefits

• Remote role with a global and diverse organization whose team members are located in more than 20 countries.
• Medical, dental, vision, disability, and life insurance.
• Family-planning support, parental leave, adult and elder care support, and diabetes-management programs.
• 401(k) plan with company matching contributions.
• Up to 15 days of paid time off, 13 paid holidays including three floating holidays, and paid sick leave.
• Culture emphasizing personal growth, work-life balance, collaboration, continuous learning, and inclusion.